twitter facebook

Customer Login

Delivery and Returns

Delivery

Once we receive your WE ARE FAUX order, it will be sent out on the next business working day (Mon-Fri ONLY) using Royal Mail 1st class delivery within the UK. Deliveries should arrive within 2-3 working days after you place your order [excluding Weekends].  You can enter a work or separate delivery address at the checkout. At this time we do not offer next day delivery. 

UK :  FREE UK Delivery  2-3 Business Days

 

Estimated delivery to Europe is 3-7 working days. Unfortunately, we do not currently offer an Express Delivery option on European deliveries. 

Europe:  £8.95  3-7 Business Days

FREE Delivery on orders £25 and over

 

Estimated delivery to USA is 7-14 working days. Unfortunately, we do not currently offer an Express Delivery option on transatlantic deliveries. 

America & Canada:  £9.95  7-14 Business Days

FREE Delivery on orders £35 and over 

 

Estimated delivery is 14-21 working days. Unfortunately, we do not currently offer an Express Delivery option on worldwide deliveries. 

 Rest of the World:  £8.95  14-21 Business Days

FREE Delivery on orders £40 and over

 

Returns

We hope that you are delighted with your WE ARE FAUX order. However, if for any reason you are not entirely satisfied or your item is faulty you may return any item in its original condition for a full refund or exchange within 7 working days from delivery. Please note, we cannot accept returned goods that we reasonably believe have been used.

Just let us know before sending items back by getting in touch with us - that way we can try and fix any problems or offer advice and make sure your items arrive back with us safely so we can process your exchange or return quickly. 

A couple of notes on returns

— Please let us know within a week of receiving your goods if you'd like to send them back

— We ask that our customers pay the return postage charges

 

Copyright © 2017 WE ARE FAUX Follow us on Twitter - Like us on Facebook